Direct Line Group Insurance

Our values

Our values are more than just a set of ideas about the way we like to work – they're central to every action we take. Which is why when we recruit, we like to find people who share them too – no matter which part of our business they choose to join.

As you may have guessed, we're looking for people who have a real desire to be the best, and have great fun whilst doing it too. But it’s a passion for putting your customers first that’s top of the list – whether they’re internal or external. Everything we do is for our customers, and whatever job you do, we'll expect you to have their best interests at heart.

People focused

We might be a successful organisation with highly visible brands, but we're not laid back about our position or our services. We challenge ourselves and each other constantly. We give and receive constructive feedback. Each of us needs to have a hunger to learn and improve. So, we need you to be courageous, set an example and share your own creative and innovative ideas about how we can make things even better.

And of course, we expect you to take ownership of your role, and stand by every action you take, proudly. Want to change something? Then make it happen, with our support.

Working as one big team, we also take the time to listen to each other. It’s just one of the ways we recognise everyone’s achievements, reward their successes and encourage each other to do even better.