I work in Operational Support, where it is my job to provide information and reports to make sure the sales and customer service department runs smoothly. I'm involved in organising team changes and coordinating overtime for the department.
As well as being a good organiser who is excellent at time management, you need superb communication and people skills in a role like this. I've always been quite strong in these areas, and the longer I work here, the better I feel I'm getting.
The best thing about working at RBS Insurance is definitely the people - in the ten years I've worked here, I've made some really good friends. Another good thing is the excellent benefits package which includes the company pension scheme. We also have lots of sports and social events throughout the year, and the Christmas Party is definitely not to be missed!
I was attracted to RBS Insurance in the first place by the career prospects. I'm really happy in my role at the moment, but one day I may wish to progress to the role of Team Leader. This is something I will definitely consider once I am back from my maternity leave next September!
I work in the Damage Department, which basically concentrates on controlling third party claims to keep costs down.
I'm in the New Claims section. A large part of my role consists of allocating technicians to carry out repairs on vehicles once the claim has been registered, and I also authorise cheques, complete phone & file audits and take on a range of other varied tasks, too.
The atmosphere here is really friendly and there is a wide range of ages in the section. Everyone helps each other out, and we all learn from each other.
I feel the best things about working for RBS Insurance are definitely the opportunities for promotion and the flexibility we have to transfer to different departments if we wish to do so. Also, the recently-introduced Development Programme is a real benefit - this is how I progressed to Level 4 within 3 months of achieving my Level 3. I'd like to progress now to a Level 5 (Team Leader) position, and I hope to do this next year.
Right now, I'm part of the Recruitment Specialist Team. My main role is interviewing prospective employees for Sales and Customer Service positions within UKI Partnerships. I also organise and facilitate job fairs, welcome days, meet-and-greet evenings and generally keep in contact with successful candidates, supporting them throughout their time here.
I worked for two years in the Sales Department, so I've learned exactly what the job entails and can recognise the type of person who's likely to succeed here at RBS insurance.
The atmosphere in general is lively, exciting and fun. There is always some kind of incentive or game going on within Sales, which creates a sense of really friendly rivalry in the Department.
I would say that the best things about working here are the opportunities to challenge yourself and develop lots of new skills. The company really does recognise and encourage personal development and progression. The support and advice you are given will lead to any number of career prospects.
At the moment I'm enjoying the recruiting role and this could lead to a more managerial role as my career develops. In the long term, the options are endless: I may eventually return to the Sales Department in a Team Leader role, or perhaps move departments - or even sites - to progress within RBS Insurance.
I had friends who worked for Churchill and they recommended that I try for a role in Customer Service. It's great company, with an excellent reputation, and the career prospects and benefits are first-class.
As a Customer Service Team Leader, I manage a team of nine Customer Service Assistants. It's my job to lead, motivate, coach and develop them, and work closely with other members of the management team to further raise our customer service standards. I started as a Customer Service Assistant so I understand the kind of daily demands my team faces. I can offer support, review individual performances and provide additional development and training as and when necessary. It's fun designing incentive games to build morale and some healthy competition.
Our people make RBS special, and whether we're out on a fund-raising day or working hard, it's good to know that everyone's on the same side and prepared to help out.
I'm a Customer Service Team Leader and currently manage a team of 12 Customer Service Assistants. Every day is different and presents new challenges, not least in terms of coaching, developing and focussing the team. Everyone is very positive at RBS and the rapid expansion of the business means we've all got used to anticipating and accommodating change.
You need to be disciplined and motivated to achieve targets in this role. You've got to be equally good at motivating others to achieve their targets, so it's vital to have good interpersonal skills and the ability to earn the respect of your team. The best thing about working for RBS insurance are the opportunities for career progression. The company treats people well, and success is recognised and rewarded.
The future? Well, I'd like to continue progressing through the company, to aim towards Department Manager, or what could be a fascinating new challenge in the anti-fraud department.
My job, as a Customer Service Assistant with the Sales team, is to develop sales of motor and home insurance policies to customers. Obviously, good customer service skills are important, as are a flair for sales, an outgoing personality, determination, self-motivation and a genuine desire to be the best at what I do.
It's a supportive, fun and friendly environment. The fact that we're there to hit and exceed sales targets adds the buzz and keeps everybody really motivated. People understand and appreciate the fact that the more we put in, the more we get out.
I like the people that I work with and I love the work. My short-term ambition is to be the most successful sales person in my department. I currently hold a record for the most policies sold in a week, so hopefully I'm heading in the right direction. In the long-term, who knows? I just want to carry on getting better at my job.
My role as a Customer Service Assistant in Bromley means I get to deal with a wide range of customers and take care of their motor policy queries and requests. I also handle calls regarding financing.
It's vital to be a good listener. Everyone has different issues to resolve - some simple, some more complicated. The closer I listen, the quicker I'll be able to resolve any problems and leave each and every caller feeling that their custom is important and valued. You need patience, a bright, confident personality and the ability to put people from all walks of life at ease.
I have recently been relocated back to the office after working from home for three and a half years. I'd forgotten how much fun work can be, particularly when you're working with a great bunch of people. It is also very convenient for me and I am able to work hours that suit me and my lifestyle.
I am hoping to further my career in RBS, hopefully as a team leader.